{"created":"2023-05-15T13:48:08.676273+00:00","id":9477,"links":{},"metadata":{"_buckets":{"deposit":"4cd7dbc7-1942-4440-97b8-5781d75adef5"},"_deposit":{"created_by":13,"id":"9477","owners":[13],"pid":{"revision_id":0,"type":"depid","value":"9477"},"status":"published"},"_oai":{"id":"oai:stars.repo.nii.ac.jp:00009477","sets":["43:52:1863"]},"author_link":["12718","12813"],"control_number":"9477","item_10002_biblio_info_7":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2022-02-17","bibliographicIssueDateType":"Issued"},"bibliographicIssueNumber":"4","bibliographicPageEnd":"183","bibliographicPageStart":"147","bibliographicVolumeNumber":"63","bibliographic_titles":[{"bibliographic_title":"桃山学院大学経済経営論集","bibliographic_titleLang":"ja"},{"bibliographic_title":"ST.ANDREW'S UNIVERSITY ECONOMIC AND BUSINESS REVIEW","bibliographic_titleLang":"en"}]}]},"item_10002_description_5":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"This study focuses on knowledge work and emotion work, and explores\nthe changes in work and its significance in the future society. This paper\nfocuses on interpersonal service workers, who perform both of these two\ntypes of work, and analyzes the characteristics of the two types of work\nand how they affect job performance, satisfaction, and psychological burden\nthrough an interview survey.\nAs specific research subjects, we will take up university career advisors\nand certified social insurance and labor consultants. First of all, as a\ncharacteristic of knowledge work, what the two occupations have in\ncommon is that it is important to understand the needs of service users\nand to provide knowledge and information tailored to them. In addition, the\nfreshness and breadth of corporate information is important for career\nadvisors. In contrast, for certified social insurance and labor consultants\nsolid expertise is important for winning confidence of clients.\nAs for the characteristics of emotion work, what the two occupations\nhave in common is that they engage in emotion work dealing not only with\na single service user but also with multiple people, including the people\nconcerned. On the other hand, certified social insurance and labor\nconsultants need a high level of emotion work to sometimes admonish and\nguide their clients in order for them to develop compliance awareness.\nIn both occupations, emotion work had a significant impact on the\nsuccess or failure of the work, satisfaction, and psychological burden. This\nwas especially evident in university career advisors. In the case of certified social insurance and labor consultants, there seemed to be a synergistic\neffect of emotion work and knowledge work on job performance.","subitem_description_type":"Abstract"}]},"item_10002_publisher_8":{"attribute_name":"出版者","attribute_value_mlt":[{"subitem_publisher":"桃山学院大学総合研究所"}]},"item_10002_source_id_11":{"attribute_name":"書誌レコードID","attribute_value_mlt":[{"subitem_source_identifier":"AN00240555","subitem_source_identifier_type":"NCID"}]},"item_10002_source_id_9":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"02869721","subitem_source_identifier_type":"ISSN"}]},"item_10002_version_type_20":{"attribute_name":"著者版フラグ","attribute_value_mlt":[{"subitem_version_resource":"http://purl.org/coar/version/c_970fb48d4fbd8a85","subitem_version_type":"VoR"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"三輪, 卓己","creatorNameLang":"ja"},{"creatorName":"ミワ, タクミ","creatorNameLang":"ja-Kana"}],"nameIdentifiers":[{"nameIdentifier":"12718","nameIdentifierScheme":"WEKO"}]},{"creatorNames":[{"creatorName":"MIWA, Takumi","creatorNameLang":"en"}],"nameIdentifiers":[{"nameIdentifier":"12813","nameIdentifierScheme":"WEKO"}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2022-02-02"}],"displaytype":"detail","filename":"p147_三輪卓己.pdf","filesize":[{"value":"1.2 MB"}],"format":"application/pdf","licensetype":"license_note","mimetype":"application/pdf","url":{"label":"三輪 卓己","url":"https://stars.repo.nii.ac.jp/record/9477/files/p147_三輪卓己.pdf"},"version_id":"4f437e82-d82e-49db-9aa1-14eab2423453"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"知識労働","subitem_subject_scheme":"Other"},{"subitem_subject":"感情労働","subitem_subject_scheme":"Other"},{"subitem_subject":"個人的な関係","subitem_subject_scheme":"Other"},{"subitem_subject":"深層演技","subitem_subject_scheme":"Other"},{"subitem_subject":"表層演技","subitem_subject_scheme":"Other"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"対人サービス職における知識労働と感情労働への取り組み : 仕事の成果や満足，心理的負担にどう影響するのか","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"対人サービス職における知識労働と感情労働への取り組み : 仕事の成果や満足，心理的負担にどう影響するのか","subitem_title_language":"ja"},{"subitem_title":"Addressing Knowledge Work and Emotion Work in Interpersonal Service Workers: How it Affects Job Performance, Satisfaction and Psychological Burden","subitem_title_language":"en"}]},"item_type_id":"10002","owner":"13","path":["1863"],"pubdate":{"attribute_name":"公開日","attribute_value":"2022-02-02"},"publish_date":"2022-02-02","publish_status":"0","recid":"9477","relation_version_is_last":true,"title":["対人サービス職における知識労働と感情労働への取り組み : 仕事の成果や満足，心理的負担にどう影響するのか"],"weko_creator_id":"13","weko_shared_id":-1},"updated":"2023-06-17T02:47:43.188969+00:00"}